Pacific Dental Services

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Regional Back Office Trainer

at Pacific Dental Services

Posted: 10/29/2018
Job Reference #: 5641

Job Description

  • Job LocationsUS-OH-Springdale
    Requisition ID
    Talent Development
  • Description

    Now is the time to join the Ohio Region. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!


    MAJOR RESPONSIBILITIES The primary role of the Regional Trainer is to provide training and guidance to back office clinicians with respect to a variety of patient care, laboratory, administrative and compliance duties. The trainer develops, demonstrates and trains on working effectively with co-workers, patients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, actions words & deeds. At all times, the Regional Trainer must support the policies and goals of PDS. - In accordance with those set forth as per the applicable state?s Dental Auxiliaries. - Actively and consistently demonstrate an outstanding attitude in regards to innovation; patient care skills and clinical practices; work ethic and conduct. - Develop and demonstrate expertise as to the routines and preferences of the dentists in your region. - Develop and demonstrate expertise as to back office supply requirements and efficiencies. - Develop and demonstrate expertise of all dental equipment and ensure continuous maintenance of same through effective education of staff. - Actively participate in the Perfect Patient Experience for your region by demonstrating how to keep patients focused on optimal treatment while attending to their individual concerns, and promoting the good qualities of your doctor. - Effectively train new dental assistants, and educate existing assistants on all new policies and procedures. - Ensure that all dental assistants know and follow their job description. - Schedule training workshops, and communicate with the Training department supply inventory status for your Training Center. - Provide evaluations to OMs, MOMs, Regionals and the Training department on all trainees who attend workshops. - Develop and maintain professional relationships with vendors in your region in order to keep your region?s training at the forefront of dental technology. - Develop and maintain relationships with dental assistant schools/programs in order to effectively recruit dental assistants for your region. - Assist in preparing new offices in your region for opening. - Maintain an appropriate professional appearance and demeanor in accordance with Company policy. - Perform office inspections to ensure all PDS affiliated practices maintain strict compliance with State, Federal and other clinical regulations, (e.g., Dental Board, OSHA, HIPAA, ADA). - Other duties and responsibilities as assigned. REQUIRED: - High school diploma or equivalent. DESIRABLE: - Associate degree, Bachelor?s degree. CERTIFICATES/LICENSES/REGISTRATIONS: - As Mandated by applicable state (e.g. coronal polish, x-ray exposure, ultrasonic scaling for orthodontic procedures, pit and fissure sealant application, etc.) KNOWLEDGE/SKILLS/ABILITIES/TALENTS: - Ability to read, analyze, and interpret documents such as business periodicals, professionals journals, technical procedure manuals, safety rules, operating and maintenance instructions, and governmental regulations. Ability to communicate effectively and present information, both verbally and in writing, to patients and co-workers. - Ability to interpret a variety of instructions furnished in written, verbal or diagram form. - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, decimals and percentages. Ability to compute rate, ratio and percentages. WORK ENVIRONMENT: - This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. There is occasional exposure to irate staff, vendors or patients, but there is negligible anticipation of exposure to violence. - While performing the duties of this job, the employee is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. - Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

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    Application Instructions

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