Great American Insurance Group

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Hosting- Solution Engineering Manager

at Great American Insurance Group

Posted: 9/24/2019
Job Reference #: 25293

Job Description

  • LocationUS-OH-Cincinnati
    Posted Date5 months ago(6/5/2019 2:02 PM)
    Job ID
    # Positions
    Position Type
    Full Time
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    • Oversees development, installation, modification, performance, and availability of IT operating environments, infrastructure applications and data center facilities.
    • Develops policies and procedures related to the deployment and maintenance of the organization's IT operating environments, infrastructure applications, data center facilities and disaster recovery.
    • Explores the future IT operating environment and infrastructure needs of the organization and provides technical leadership to the team.
    • Provides support for strategic initiatives throughout IT with a focus on infrastructure
    • Participates in Change Management and Problem Management Activities
    • Tracks and reports on IT operating environment availability
    • Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Ensures new members of the team receive proper training.
    • Ensures that the team meets performance targets.


    • Expert knowledge of IT operating environments, disaster recovery, infrastructure applications and databases.
    • Expert knowledge of solution engineering. Partnering with IT customers to develop the appropriate hosting environment that that meets their needs as well as security and infrastructure standards
    • Ability to orchestrate and coordinate work of others.
    • Ability to set goals for performance and deadlines in ways that comply with company's plans and vision.
    • Ability to be a hands-on Supervisor, performing work of the team when necessary to meet commitments.
    • Advanced levels of analytical, problem-solving, critical-thinking & communication skills.
    • Ability to navigate complex organizational structures & the relationships within, negotiate between competing objectives & priorities and help resolve conflicts, while maintaining the integrity of those partnerships.
    • Exhibits business knowledge of insurance or finance.
    • Excellent oral, written, and interpersonal skills.
    • Ability to define/lead best practices around process and business analysis tools.
    • Superior ability to self-manage and stay on track with commitments; resourceful in solving problems and removing impediments.
    • Ability to think creatively, champion new ideas and challenge the status quo.
    • Adaptable and effectively cope with rapidly changing business landscape.


    • Requires advanced technical knowledge
    • Windows and Red Hat Server operating systems
    • Server hardware
    • Applications & Support tools (SCCM, Satellite, Puppet)
    • Data center facility software and hardware
    • Web hosting (IIS, Tomcat, Apache)
    • Disaster recovery
    • Patching and vulnerability management
    • 5 or more years of data center management experience
    • 10 or more years of related experience as IT or Business Analyst that includes researching, testing, documenting and/or maintaining applications or using applications in a business setting
    • 5 or more years of cloud services experience, preferred
    • Commercial Insurance experience, preferred
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